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Privacy Policy

Last Updated: March 17, 2013

This privacy policy ("Privacy Policy") explains how information about you is collected, used and disclosed by Graycode Software, Inc. ("we," "us," or "our"). This Privacy Policy applies to information we collect when you use our websites ("Sites"), mobile applications and other online products and services (collectively, the "Services"), however accessed, whether via mobile device or browser. By using our services, you are accepting the practices in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Services.

We reserve the right to change our Privacy Policy. Changes will be noted by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our homepage or mobile applications or by sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy.

Your continued use of our Services, following the posting of changes to the Privacy Policy means that you accept those changes.

Collection of Information

Information You Provide to Us

We collect two types of information from you in conjunction with your use of the Services: personal information and anonymized information. Personal information is information that can individually identify you; anonymized information cannot, but it may include information about your location, demographics and use of our Service.

Collection of Personal Information

We collect personal information when you provide us with feedback using our feedback tool within the Services or by emailing Graycode directly or participate on social media accounts involving Graycode or our Services and any other place via the Services where you knowingly disclose personal information.

Personal information we collect from Social Media Sites

When you interact with any Graycode property page or account on a social media platform, such as Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube or Pinterest, we may collect the personal information that you make available to us on that page or account including your account ID or "handle." However, we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms.

Anonymized Information

We collect anonymized information such as:

  • Device information about your computer, mobile device or any other device you use to access the Services. This information may include hardware model, IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
  • Usage information about your use of the Sites included in our Services. This information includes a history of the pages you view.
  • Additional "traffic data" such as time of access, date of access, software crash reports, session identification number, access times, and referring website addresses.
  • Your search terms and search results.

Information We Collect Automatically When You Use the Services

When you access or use our Services, certain information may be collected by our application or third party partners (such as ad networks). This information is used to improve our service and advertising offerings.

Use Information: We collect information about your use of the Services, including the type of browser you use, access times, pages viewed, game play activity, interactions with other players, your IP address and the page you visited before navigating to our Services.

Cookies and Other Tracking Technologies

We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that helps us to improve our Services and your experience, see which areas and features of our Services are popular and count visits. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at

We may also use certain storage mechanisms to save information and store data in the browser. This allows us to track your progress within our Services and return you to the place you last visited.

Other Information Collected with Permission: Our mobile applications that are distributed through the Google Play store and Amazon Appstore (and their successors) may also request permission to automatically collect other information from your mobile device, including your email address. We may only collect this information with your authorization in accordance with your device operating system’s permission process.

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services.

Collection of Your Source IP Address/Location Information

We collect and store your device’s source IP address which may disclose the location of your device at the time you access our Sites.

Use of Information

  • We may use information about you for various purposes, including to:
  • Provide and deliver the products and services you request and send you related information, including confirmations and invoices;
  • Send you communications about products, services, offers, promotions, rewards, and events, and provide news and information we think will be of interest to you;
  • Respond to your comments, questions and requests and provide customer service;
  • Monitor and analyze trends, usage and activities in connection with our Services;
  • Personalize and improve the Services and provide advertisements, content, suggested connections or features that match user profiles or activities;
  • Process and deliver contest entries and rewards;
  • Link or combine with information we get from others to help understand your needs and provide you with better service.

Personal Information from Children

We do not knowingly collect personal identifiable information from children under 13 years of age. If you are under 13 years of age you should not provide personally identifiable information to us without providing us with consent from your parents. If we discover that a child under the age of 13 has provided us with personally identifiable information and we do not have parental consent, we will immediately delete that child’s information from the Services.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
  • If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of Graycode Software, Inc. or others;
  • To protect and defend our rights or property, the Services or our users;
  • To act under emergency circumstances to protet the personal safety of us, our affiliates, agents, or users of the Services or the public;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; or
  • With your consent or at your direction, including if we notify you through our Services that the information you provide will be shared in a particular manner and you provide such information.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you in any manner that we deem appropriate or necessary.

Analytics and Advertising

Services Provided by Other Companies

We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, billing, social media integration, marketing, advertising, analytics, etc. These entities have access to the personal information needed to perform their functions. We may allow third parties to serve advertisements in connection with our Services and to provide analytics services. These third parties may use cookies, web beacons, and other technologies to collect information, such as your IP addresses, identifiers associated with your mobile device or applications on the device, the browsers you use to visit our Services, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by Graycode Software, Inc. and these other companies to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your usage. This Privacy Policy does not apply to, and we are not responsible for, third-party collection of your information, including their use of cookies, web beacons, or other tracking technologies.

The Services use Google Analytics to help analyze how users use the Site. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form, such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics only to improve the Services. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to collect, use, and share information by Google Analytics is governed by its terms of use and privacy policy.

Links to Third Party Sites

The Services may contain links to other websites or services. Please be advised that the practices described in the Privacy Policy do not apply to information gathered through these other websites or services. We are not responsible for the actions and privacy policies of third parties and other websites or services.

Push Notifications

With your consent, we may send push notifications (or "alerts") to your mobile device to provide game activity information, service updates, promotional communications and other related messages. You can deactivate push notifications by changing your notification settings via your device.

Governing Law

Graycode Software, Inc. is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries. If you are uncertain whether this Privacy Policy conflicts with the applicable local privacy laws where you are located, do not submit your personal information to us. If you are located outside the United States of America, you should be aware that your personally identifiable information will be transferred to the United States of America, the laws of which may be deemed by the your country to have inadequate data protection. If you are located in a country outside the United States of America and voluntarily submit personal information to us, you thereby consent to the general use of such information as provided in this privacy policy and to the transfer of that information to, and/or storage of that information in, the United States of America.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: support at graycode dot com

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